REMOTE: FULLY REMOTE
We are excited to announce this amazing opportunity to join our growing team! As a Customer Service Coordinator/Support Specialist you would be responsible for providing exceptional service and ongoing support to clients and team members. The ideal candidate for this opportunity has a passion for helping others, detailed-oriented, basic computer knowledge, and a background in service excellence. A Customer Service Coordinator/Support Specialist is the face of our brand, and we take pride in upholding our company’s strong culture of service.
Job Requirements:
• Provide ongoing support as needed to clients and team members
• Respond to inquiries in a timely and professional manner
• Complete onboarding training, within your first 30-days
• Research services or products to meet the client’s needs
• Be an active listener when working with clients
• Prepare accurate quotes to review with client’s
• Maintain appropriate documentation of client records
• Attend ongoing team meetings and trainings
• Work in harmony with other team members
• Prepare sales and marketing materials to assist with brand awareness
• Always maintain a positive attitude when working with team members and clients
• Able to handle constructive feedback
• Effectively communicate with clients and team members
• Learn about at least one new product/service offered per week
• Follow up and monitor timelines to ensure projects stay on track/schedule and budget
• Provide onboarding/ongoing training for new team members
• Able to effectively problem solve, and work in individual and group settings
• Have basic computer skills/knowledge (proficiency in Microsoft Office/Google Docs & Sheets)
• Assist with scheduling appointments, answering phones, and maintaining organization
