Remote Customer Service Representative

Bartech Group

This is a Full-time position in Johnston, IA posted November 4, 2021.

Job Description

If you are an experienced Remote Customer Service Representative looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some over the nation’s biggest companies. Our client has a need for a Remote Customer Service Representative. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!

Applicant must be eligible to work in the US for immediate opening.  For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our end client.

Remote Customer Service Representative        

Job Responsibilities                                              

Your specific duties as a Remote Customer Service Representative will include:      

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  • As a Service Representative, you will handle inbound calls from customers and channel partners (dealers, merchants, and sponsors) to achieve service level as well as researching and resolving inquiries by phone and written correspondence on a variety of finance products. In this position, you will also: 
  • Document customer and channel interactions and enter descriptive information online in order to provide history and track issue resolution
  • Resolve or make business decisions on escalated and complex questions while referencing multiple screens and/or documents
  • Troubleshoot and assist customers on JDF websites and systems
  • Track trends and identify streamlined processes for customer, channel and product concerns and inform/provide feedback to appropriate departments or units
  • Customer service experience with strong negotiation, communication, and listening skills

Remote Customer Service Representative

Job Requirements

As a Remote Customer Service Representative you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.

  • Experience in a Call Center and/or in the financial industry is ideal but not required.
  • Ability to remain seated for long periods of time to perform telephone work in a high-volume call center environment
  • Ability to adjust to shifting priorities and continuous changes in a work environment.
  • Ability to manage multiple tasks in a fast-paced environment
  • A conducive, private in-home workspace is required to protect company and customer information
  • Stable, high-speed internet is required

Remote Customer Service Representative

Benefits

As a Remote Customer Service Representative with Bartech, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.

Available benefits for Remote Customer Service Representative Position may include (but are not limited to):

  • Exceptional medical, dental, and vision
  • 401(k)

Make the most of your experience!

Apply now!

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