Flight Centre Travel Group: Corporate Applications Services Director – Remote, Can

Flight Centre Travel Group

This is a Contract position in Remote, OR posted December 26, 2021.

Job no: 510734Brand: Flight Centre Travel GroupWork type: Full timeLocation: VirtualCategories: Information & TechnologyCorporate Applications Services Director AmericasPurposeThe purpose of the Corporate Applications Services Director’s role:A key component of this role is product management for the D365 and RDX products. This role is responsible for ensuring that the products support the company’s overall strategy and goals. This role is ultimately responsible for managing the product throughout its lifecycle and the many changing iterations.Effective deployments for enhancements and fixes for two business critical corporate applications: Corporate RDX (an in-house built point of sale application) & Microsoft D365Assessingthe integration requirements of peripheral applications and projects impacting the SME & FCM BusinessesManagement and development of individuals within the TeamResponsibilitiesApplications Product Management – 30%Engage with internal stakeholders to establish 6month/1year/3year roadmap applicationsWork directly with Development team to prioritize requests and ensure they meet future vision of productsStay current on new offerings for products and share with stakeholder as appropriateVendor mgmt. Manage vendor relationships with key partners, and service providers (ATI, inTWO, Genisys, TravelOps)Provide data and reporting of trends to relevant departments in ad-hoc, weekly or monthly updatesApplications Project Management – 25%Manage overall prioritizations between production defects, new requirements, change requests, enhancements, and new products/projects requesting integrationDefine, document, and implement version release cycle processes ensuring realistic quality, change control and risk management processes are maintainedCoordinate the testing and implementation of new enhancements and defect fixes for production systemsMonitor and control costs and resources, managing expectations to stakeholdersTeam Management – 20%Manage and support the day-to-day activities of the Applications Services team, providing guidance, direction, and supportDevelop and mentor team members conducting one on ones, providing career development supportCreate and deliver Team objectives and key results (OKRs)Manage and approve timecards and vacation, balancing resource needs of the business and release cyclesChange Management & Communication – 25%Manage the release of enhancements to applications, including change readiness planning, impact assessments, training, go live and post go live assessmentsCoordination and maintenance for ongoing updates to systems manuals and related documentationAdvise management on situations that may require additional support or escalationDetermine root cause of issues and communicate appropriately to relevant stakeholders and end-usersPromote automation, process improvements, and use of applications where relevant, bringing order to complex situations and keeps focus on business objectivesWorks with senior leaders responsible, to ensure maximum improvements are made in the business operations, as groups of projects deliver products into operational useQualificationsRequired Skills & Qualifications5+ years prior experience leading and managing a team3+ years prior experience Product ManagementStrong product management skills with experience organizing, prioritizing, planning, and executing requests from definition through implementation, involving internal personnel and third-party contractorsExcellent analytical ability, strong judgement skills, supervisory skills, and organizational skillsExcellent relationship builder with all levels of the organization (end-users, team members, functional leads, business leaders, senior management), and ability to communicate technical issues to non-technical business colleaguesProficient use of Microsoft Office applications (Project, Word, Excel, PowerPoint, Visio, Teams and SharePoint)Experience working in a highly dynamic and challenging environmentExtensive travel industry knowledge and experience across all key disciplines including but not limited to operations, online, reporting, project management, IT management.Experience using and supporting complex architecture environments consisting of custom applicationsSelf-starter with the ability to work autonomously, learn quickly and adapt to changeStrong and collaborative work ethic; team oriented; high integrityPassion and demonstrated ability for continuous process improvementExtensive experience with an understanding of front, mid and back-office travel and its related systemsDrive and demonstrated success working independently in a virtual environmentDesirable Skills & QualificationsProficient working knowledge of GDS applicationsProficient working knowledge of Microsoft D365 Finance and OperationsGood working knowledge and experience with database applications and system infrastructure and architectureExperience working with AzureDevOpsExperience working in an Agile Development environmentAttention to detail and pride in well-presented and accurate workFlexibility to travel as required to regional/team member locationsBenefits Include:Generous remuneration structureTravel perks/discounts.Health & Wellness Programs and Employee Financial Wellness ServicesGenerous paid-time off policyNational/International Award Nights and ConferencesDiversity & Inclusion initiativesBenefits including vision, medical, and dentalEmployee Assistance ProgramRRSP with matchingEmployee Share PlanGlobal career opportunities in a network of brands and businessesOngoing training and professional developmentFun and flexible work environmentProud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.Employee giving programAnnual Charity TripOffice Environmental Program1 Volunteer Day per Calendar Year#LI-REMOTELocation – Remote, CanadaIf this sounds like the opportunity you have been waiting for and you would like to be part of our award-winning culture then APPLY NOW.Travel is booming once again, and our roles are being filled quicker than a nonstop from London to New York. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversification of our society. Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process. If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca

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