Fully Remote Hotel PBX Guest Service Agent

Tyme Global Technologies

This is a Full-time position in Houston, TX posted June 17, 2021.

Full Job Description
About Us
Tyme Global Technologies is a NY based hotel communications hub providing centralized PBX operator services, guest issue management software, text messaging, SIP services and other cutting edge technology to over 200 hotels worldwide.
We pride ourselves on providing excellent services to hotels and their guests as well as providing an enjoyable work environment to our staff.
We are a 24×7 operation and looking for people to fill in shifts at various times.

All employees work from home.
We are currently hiring for flexible weekend/PM shift availability.
Requirements
A computer (desktop or laptop) that you are able to connect to our remote service with.

The computer must have at least 4 GB free space available.

A quiet work environment at all times.

A stable high speed internet connection.

Minimum of 20mbps download & 10mbps upload speeds with availability to connect your computer directly to your internet router via ethernet cable.

Reliability to work a set schedule 40 hours weekly
Agents must display a deep and broad knowledge of the workings of the hotel, its layout, policies, website and clientele to be able to answer any question and handle each situation that arises to prevent additional call traffic to the hotels within their group.
Guest Service/Reservations Responsibilities Also Include
Speaking Clearly Being friendly, warm, anticipatory and interactive with hotel guests.

All guests are treated as VIPs Use correct verbiage and procedures for hotels Answer incoming calls from outside and within hotels Transfer calls to relevant departments Log wake up calls and perform wake up call services Enter tickets into hotel guest management systems Use Property Management Systems to confirm, create, update and cancel reservations as needed Dispatch Valet and Bell services for guests Communicate with hotel employees over the phone and through online chat programs (Google Hangouts and Slack)
Education
High School Diploma (or equivalent)
Qualifications
3-5 years Hotel experience is required 3-5 years PMS experience is preferred
Skills
Excellent communication skills Good computer skills Ability to multitask Speaks clearly Strong written communication Attention to detail Please include the word “unicorn” somewhere in your application Being friendly, intuitive and caring of every caller on every call Top end customer service skills
Requirements
3-5 years Hotel experience is required 3-5 years PMS experience is preferred Computer , wireless mouse & USB headset Stable High speed internet Quiet work environment ( no children/pets in the background on calls etc) Reliability Upbeat, friendly demeanor

Please note that we may receive a small commission if you make purchases through some of our links. Our Amazon Associates disclosure can be found here.

The data and all content on this website is for informational purposes only. It does not constitute investment advice, or advice on tax or legal matters. The owner of this site is not a financial advisor, nor is the content of this website financial or investment advice. This website is not endorsed nor sponsored by any company or band mentioned therein or visa versa. This website provides information that is not guaranteed to be 100% complete. You alone have the responsibility of carrying out due diligence to evaluate the benefits and risks associated with any opportunity. You agree not to hold this website, its owner, author or sponsor accountable for any possible losses as a consequence of any decision you made, based on the information you found on this website. The information on this site should not be used as a substitute for professional investment advice.

Copyright © 2021 Van Life Income

🚀 My Top 3 Passive Income Sources Compared Side-by-SideShow Me!