Salesforce Client Partner – nCinco (Remote/Travel)


This is a Contract position in East Brunswick, NJ posted August 8, 2021.

TITLE: Client Partner (Remote/Travel)ABOUT US:Wipro’s Salesforce Practice (Formerly Appirio) helps customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking andunmatched cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We deliver results. quickly by harnessing the power of thousands of pre-built solution accelerators. Wipro’s Salesforce Practice is a trusted partner to some of the world’s largest brands, including Wells Fargo, PNC, Marsh, Farmers, Capital One and TD BankBRIEF SUMMARY OF ROLE:Client Partners for the Banking Portfolio play a key role in our growth and are tasked with business expansion within their assigned accounts. Partner’s will manage a select group of banks and financial institutions with clearly established top line and bottom-line targets. Finding Solutions, delivery management and client management are critical skills for Client Partners. This charter includes Salesforce, nCino, OCM , MuleSoft and Tableau.RESPONSIBILITIES:* Establishing and managing the overall client relationship with key decision makers.* Experience in managing CRM solutions at Banks/Financial Institutions* Experience with nCino project Delivery and maintenance* Establishing and building “trust” and leveraging client context by understanding client’s overall business goals.* Positioning Wipro’s Salesforce Practice as a Strategic partner and identifying avenues to implement CRM, nCino and Tableau solutions in Banks/Financial Institutions* Engage our Strategy and Digital teams in order to create a roadmap of solutions.* Review, approve statements of work to ensure they are designed for success and in the context of the client (their capabilities, team, risk)* Directing and managing the overall client relationship to include work quality and customer satisfaction.* Managing the account teams (account management and project management) to meet and exceed client expectations.* The Partner should be comfortable in groups/teams and be able to lead across multiple shores.* Must bring top-notch consulting /relationship management skills and a deep appreciation of IT tools, techniques, systems and solutions.* The Partner will be held accountable against Measurable Revenue/Profit Growth within set timelines.EDUCATION AND REQUIRED EXPERIENCE:* Must have Salesforce solution sales and/or delivery experience.* Bachelor’s Degree, or equivalent combination of education and experience, and a minimum of 15 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm.* Experience with the global service delivery model.* Proven track record in client relationship management, business development, and sales.* Experience managing a client P&L of at least $10 million dollars, including reporting and metric assessment for the account.* Exposure to new and emerging technologies – Salesforce as well as Crowdsourcing as a delivery mechanism.* Have a strong background in a project environment and application development.* Knowledge of Client context and client engagement guidelines including organizational sensitivities to consistently look for new solutions.* Excellent problem solving, communication, and client management skills are essential.* This role requires strong leadership skills and demonstrates capabilities of being a thought leader.* The candidate must be able to work in a dynamic, entrepreneurial environment.* Candidates must have a proven record of building and maintaining long-term relationships at senior (CXO and CXO-1) levels.* They must be comfortable presenting to C-level executives, and senior business and technology leaders, and must be persuasive and influential.* Travel requirements up to 50%We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encour

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