Social Media Customer Care Agent- Remote

GE Appliances, a Haier company

This is a Full-time position in Columbus, OH posted June 12, 2022.

Description

Job Location

USA, Louisville, KY

USA, Atlanta, GA, USA, Chicago, IL, USA, Columbus, OH, USA, Indianapolis, IN, USA, Nashville, TN

Job Posting Title

Social Media Customer Care Agent- Remote

The Challenge

Social Media Customer Care agents are the front-line representatives of GE Appliances to the general public, whether current owners or potential owners of our family of brands. The agents engage consumers on all social properties, providing pre-purchase guidance, post-purchase use and care support, and social channel engagement. The agents support and problem solve through various means like email, chat, ratings and reviews, brand answers, and social messaging. Positive interactions in these channels are significant drivers of brand loyalty.

What you will Do

Essential Responsibilities

  • Professionally respond to and resolve inquiries to incoming consumer emails and web chats across a wide variety of topics including, but not limited to pre-purchase inquiries, installation requirements, basic trouble-shooting, use & care information, and complaints.

  • Respond quickly and professionally to social channel engagements on Facebook, Twitter, Instagram, YouTube and other platforms.

  • Resolve consumer questions and respond to ratings and reviews of our products on the GE Appliances.com site as well as key partner retail sites.

  • Become proficient in using internal platforms and resources that support email, chat, and Ask & Answer such as Oracle RightNow, Knowledge Base, eDoc, GE Appliances.com, SMC, and other systems as required.

  • Follow protocol and adhere to guidelines.

  • Achieve and maintain fully satisfactory performance.

  • Relocation assistance: No

  • Hiring Salary: 34K

What you need to Succeed

Qualifications/Requirements

  • Previous customer service experience, particularly with written forms of customer service.

  • Excellent written communication skills: grammar, sentence structure, and spelling.

  • Computer literate with ability to learn new applications quickly.

  • Positive attitude with proven ability to work well with teams.

  • Strong typing skills.

  • Possibility of weekend work.

Desired Characteristics

  • Associates degree from an accredited university or college or equivalent work experience.

  • Experience with GE Appliances Call Centers or equivalent customer service experience.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

REQNUMBER: REQ-12488-OTHLOC-GEA-5FUSA-5FJP-2DColumbus

Associated topics: agent, call center, call center associate, coordinator, customer service, customer service specialist, product support, rep, representative, telephone

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